The Water District drive thru will be closed thru 6-17-20, will reopen on 6-18-20 and is closed for lunch from 12:00-12:30. We are still not open to the public inside but are transitioning staff back into the office slowly to keep everyone safe. Our phones are still open to assist you. We hope to be fully open by mid July, but will have safety rules in place for everyone’s protection.
In an effort to keep our employees and our customers safe amidst the Coronavirus uncertainty, our lobby is CLOSED to the public until further notice.
Please place all payments in the dropbox.
Everyday PWSD#2 is concerned with the wellness of our employees and our customers. In the next few days, we will be taking steps to minimize the number of non-operational people working at our office. This will be concentrated on our Office Customer Service and Engineering personnel. There will be limited numbers that will remain at the office each day and the others will be able to provide services at a remote location. Customers should still call in at 636-561-3737 for all concerns. The operation team delivering water and treating wastewater as well as maintaining the system will continue to provide the same service you have been accustomed to.
As a precaution to protecting others from possible exposure to the COVID-19 virus we will immediately begin to stop receiving payments and other process information at our walk-up and drive thru windows located at our office at 100 Water Drive. We recognize that this is an added inconvenience to getting a quick response from Customer Service but you can still drop off payments and other processing paperwork in our drop-box, which is located outside the office building.
The Water District is expecting to get through this process as seamlessly as possible. Please be patient with us as we work through this process.